At Motorized Curtain, we prioritize customer satisfaction by offering an easy cancellation and refund process. We know plans can change, so we make sure to set up clear policies on cancellations, refunds, and order changes, keeping customers happy and well-informed.
Motorized Curtain | Return and Refund Policy
Major Cancellation Terms
Customers can ask to cancel an order before we start customizing the product, configuring motors, scheduling deliveries, or making installation plans. But all cancellation requests need management approval first.
For custom motorized curtains, special fabric choices, personalized track systems, or made-to-order solutions, orders cannot be cancelled or refunded once production starts. So, we really encourage customers to double-check everything before finalizing those kinds of orders.
Refund Procedure
Motorized Curtains handles refunds fairly and professionally. They consider requests if you cancel before customization or dispatch. You can get a refund if the product or material is unavailable too. Plus, they look at quality issues found during their final check. Also, manufacturing defects before delivery or installation are covered.
Quality Inspection and Process
If a customer gets a faulty item or runs into installation issues, they need to let us know within seven days. Without wasting time or hiring third-party assistance, inform the company before it gets too late, or your appeal for cancellation can be abandoned.
Timeline for Refund Process
After approving your request, Motorized Curtain will start the refund right away. However, how long it takes depends on the payment method and bank involvement. So, while we speed up our end, external financial institutions might impact the overall time.
Customer Satisfaction Commitment
Motorized Curtain keeps things professional, transparent, and fair in all transactions. Our cancellation and refund policy protects both customers and the company. It ensures everyone gets a reliable and trustworthy experience, so there’s no hassle.